Shipping policy
Shipping Policy
1. Shipping Methods and Timelines: We offer a range of shipping options to ensure your canvases reach you in the best condition and within the timeframe that suits you. The estimated processing and shipping times for each order are as follows:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
- Overnight Shipping: 1-2 business days
Please note that these are estimated delivery times and may vary based on factors such as order volume, location, and any unforeseen delays.
2. Shipping Costs: Shipping costs are calculated based on the destination, shipping method, and the size/weight of your order. You will see the exact shipping cost during the checkout process before confirming your order. We occasionally offer free shipping promotions, so make sure to check for any ongoing offers.
3. Order Processing: Orders are typically processed within 1-2 business days after receiving payment. During peak seasons or sales events, processing times may be slightly longer. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
4. International Shipping: We offer international shipping to many countries. International shipping times may vary depending on the destination and local customs procedures. Please note that customers are responsible for any applicable customs duties, taxes, or import fees that may be incurred upon delivery.
5. Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
6. Shipping Delays: While we strive to meet our estimated delivery times, occasionally, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.
7. Damaged or Lost Shipments: In the rare event that your canvas arrives damaged or is lost during transit, please contact our customer support within 48 hours of receiving the package. We will work with you to resolve the issue and ensure your satisfaction.
8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or undelivered items due to incorrect addresses provided by the customer.
9. Order Modifications: If you need to make changes to your shipping address or order details after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
10. Returns and Exchanges: For information on returns and exchanges, please refer to our separate Returns and Refunds Policy.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team